Friday, January 8

Now You're Just Pissing Me Off - Part IV

Some of you may have noticed a comment left two days ago by someone from Comcast offering to help. My first reaction was elation, my second reaction was suspicion. How did I know this person was a representative from Comcast and what made him think I would divulge my address to someone on the internet? It also gave me the willies to think that a Corporate Giant is trolling the internet daily for a mention of their name. That's both paranoid and egotistical at the same time. I wonder if the money they spend on this effort couldn't be better spent building out a network that reached everyone across America? Just a thought.

Anyway, I sent him an email thanking him for his comment and requested a phone number at which he could be reached during business hours. He responded in kind and I have now left two phone messages, neither of which have been returned.

Although the idea of climbing the City water tower to voice my dismay is appealing, I'm not interested in breaking laws or launching a smear campaign. What I want is access to high-speed internet service. So...documenting my efforts toward that goal on this blog is the first step. I have some ideas on what comes next.

In the meantime, I'm still getting solicitation materials from Comcast, AT&T and now Charter who all want to sell me bundled business services, which include high-speed internet. Services which NONE of these providers offer in my area. It's disrespectful to wave the metaphorical carrot in front of someone's face only to snatch it away.

I'm not certain how this is going to wash out, but what I do know is that the power of the purse coupled with the power of the pen are mighty. Mighty enough to get the attention of a Cororate Giant and more importantly, some action.

1 comment:

Texas2Tennessee said...

Update @ 9:31 am...

My phone call was returned at 9:00 am and we've since talked. He asked that I remind him why he was calling. [take a deep breath]

Choosing not to get bent about that, I reminded him of my quest and he in turn indicated he would escalate my call to development and marketing and that someone one would call me back with a result of their findings.

Stay tuned.